Privacy & Security

Lakh 5 Privacy Policy – Your Data is Completely Safe

Lakh 5Protecting your personal data at - is our top priority. This Privacy Policy clearly explains what data we collect, how it is used, and how it is kept secure.

Updated: January 2026
Language: Bengali
Reading time: ~10 minutes
What's in This Policy
What Information We Collect
How Your Data Is Used
Sharing with Third Parties
Data Protection Methods
Your Rights
Why We're Different
Lakh 5's 6 Core Principles of Data Protection

SSL Encryption Protection

All data transmitted on Lakh 5 is secured with 256-bit SSL encryption. Your login credentials, payment details, and personal data are kept fully protected.

Your Data Is Never Sold

Your personal information is never sold or rented to third parties. Lakh 5's privacy policy makes absolutely no compromise on this.

Your Data, Your Control

You can view, correct, or delete your information at any time. Lakh 5 gives users full control over their own data.

Transparent Cookie Policy

Lakh 5 uses cookies solely to enhance your experience. This policy clearly outlines which cookies are used and why.

Limited Data Retention

Your personal information is not retained beyond the time it is needed. Data is deleted within a defined period after legal obligations have been fulfilled or an account has been closed.

Adherence to International Standards

Lakh 5's privacy policy is built in accordance with international data protection standards, including compliance with GDPR and various other regulatory frameworks.

Section 01

Introduction & Scope

Lakh 5This Privacy Policy ("Policy") of applies to all users of our platform, website, and mobile application. It details how Lakh 5 How it collects, stores, uses, and safeguards your personal information.

We believe privacy is a fundamental right. That is why Lakh 5We take every precaution to protect your data on our platform. Reading this policy will give you a clear picture of exactly what happens with your data.

By using the Lakh 5 platform, you are deemed to have accepted this Privacy Policy. If you have any objections, please contact us before using the platform.

This Privacy Policy applies to Bangladesh and all other countries where Lakh 5 This policy has been drawn up in accordance with the laws and regulations applicable where services are provided. In the event of any dispute, the English version of this policy shall be considered final.

Section 02

What Data We Collect

Lakh 5 Your data is collected in several ways. The types and sources of data collected are detailed below:

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC verification and age confirmation
Contact Information Mobile number, email address Account Communications & Security
Financial Information Mobile banking number, transaction history Payment Processing & Fraud Prevention
Device Information IP address, browser type, operating system Security & Service Improvement
Usage Information Gaming history, betting patterns, login times Responsible Gaming & Service Personalisation

When you contact our support team, that conversation may also be recorded — primarily to improve service quality and provide you with better assistance.

Lakh 5 never stores your full payment card number or bank password. Sensitive payment information is processed directly through the payment gateway provider.
Section 03

Purpose of Data Use

Lakh 5 Your personal information is used only for specific, legitimate purposes. Our primary purposes for using data are:

  • Account Management: To facilitate registration, verification, and account security.
  • Service Delivery: To properly operate gaming, betting, and payment services.
  • Fraud Prevention: To operate anti-money laundering and fraud detection systems.
  • Personalisation: To deliver game suggestions and offers tailored to your preferences.
  • Contact: To send important updates, promotional messages, and support communications.
  • Responsible Gaming: To monitor gaming behavior and issue alerts where necessary.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.

You may opt out of promotional communications at any time. However, opting out of account management and security-related communications is not possible, as these are essential to delivering our services.

Section 04

Data Sharing with Third Parties

Lakh 5 Your personal information is never sold or transferred to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

  • Payment Providers: To process transactions with payment service providers such as bKash, Nagad, and Rocket.
  • Game Providers: Gameplay data shared with third-party game software providers.
  • Law Enforcement Agencies: Where required by court order or legal obligation.
  • Regulatory Authority: In compliance with directives from licensing authorities and government agencies.
  • Technology Service Provider: With server hosting, cybersecurity, and analytics service providers.
Third parties with whom data is shared are bound by confidentiality agreements. They may only use your data for the specified purposes.
Section 05

Cookies & Tracking Technologies

Lakh 5 Cookies and similar technologies are used to enhance your experience on the website and app. The types of cookies we use:

  • Essential Cookies: Essential for core website functionality. Used to maintain login sessions and ensure platform security.
  • Performance Cookies: Used to understand which pages on the website receive the most traffic and to improve our services.
  • Functionality Cookies: Used to remember your language preferences, location, and other settings.
  • Analytics Cookies: Used to analyze platform usage and make our services more effective.

Most browsers offer the option to disable cookies. However, doing so may cause certain features of the website to not function properly. On your first visit, we will ask for your consent to use cookies.

Section 06

Data Protection Methods

Lakh 5 Industry-leading technology and practices are used to protect your data. Our security framework includes:

  • 256-bit SSL/TLS Encryption – applied to all data transfers.
  • Two-Factor Authentication (2FA).
  • Regular security audits and penetration testing.
  • Dedicated firewall and DDoS protection.
  • Data stored in encrypted databases.
  • Restricted Access Control – only authorized personnel can access sensitive data.
In the event of a security incident, Lakh 5 will notify affected users within the timeframe required by applicable law and take immediate steps to minimize any harm.
Section 07

Your Rights

You have the following rights over your personal data, which Lakh 5 Respects and implements:

01
Right of Access

You may request to know what data we hold about you at any time. Requests will be fulfilled within 30 days.

02
Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

03
Right to Erasure

Under certain circumstances, you may request the permanent deletion of your personal data.

04
Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

05
Right to Portability

You have the right to export your data in a standard, machine-readable format.

06
Right to Object

You may object to your data being used for marketing purposes, and processing will be stopped accordingly.

To exercise any of the rights above, email us at: support@lakh5.com

Section 08

Protection of Minors

Lakh 5 Intended exclusively for users aged 18 and above. We do not knowingly collect personal data from minors.

  • Age verification at the time of registration is mandatory.
  • Age-related documents are verified as part of the KYC process.
  • Any account suspected of belonging to a minor is suspended immediately.
  • Any data collected from a minor is deleted immediately upon discovery.

If you believe a minor Lakh 5 is being used, please contact us. Child safety is our top priority.

Section 09

Privacy Policy Updates

Lakh 5 The right to modify this Privacy Policy, in part or in full, is reserved at any time. In the event of significant changes:

  • A clear notification will be posted on the platform.
  • A summary of the changes will be sent to your registered email address.
  • The "Last Updated" date will be displayed at the top of the page.
  • For significant changes, a minimum of 7 days' notice will be given before they take effect.
The latest version of this Privacy Policy was updated in January 2026. Continued use of the platform after any changes constitutes your acceptance of the revised policy.
Section 10

Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. Our data protection team will endeavour to respond to your message within 48 hours.

Support Hours
24/7 Active
General FAQs
Privacy Policy FAQ

No, Lakh 5 never sells your mobile number or any other personal information to third parties. Limited data may be shared with specific partners solely to process payments or meet legal obligations — and only under strict confidentiality agreements.

Yes, your NID (National Identity Card) details are stored on encrypted servers. Only authorized personnel handling KYC verification can access them. Once verification is complete, only the necessary data is retained — the rest is securely destroyed.

After account closure, certain data may be retained for a specified period to meet legal obligations (such as financial transaction records). Once that retention period ends, all your personal information will be permanently deleted.

Yes, Lakh 5 monitors your gaming behavior — but primarily for your own protection. This information is used to promote responsible gaming, detect unusual activity, and personalize your experience.

Every promotional email includes an "Unsubscribe" link at the bottom — clicking it will stop all marketing messages. You can also opt out by emailing support@lakh5.com. Note that essential account-related notifications will continue to be sent.

Enjoy a Safe and Trusted Gaming Experience at Lakh 5

Your privacy is protected, your data is safe. Join now and enjoy the best gaming experience.

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